Shipping Policy

10/30/2010

Shipping Time -- You have the option during your order checkout to select the time frame to receive your item.  As each piece is hand sculpted, we do not make any guarantee, warranties for any such time frame to be met but in most cases we can meet your delivery expectations.  We send proof photos to you once production begins based on the time line selected.  If any delays in receipt of approval of the proof or changes to the proof are requested, additional time may be needed to complete the job.  We state this to ensure you understand that there are 5 shipping options to help you receive your doll in the time line you are seeking.  Below please find these options and the description as to how they work.  If you need the doll for a specific date, please allow more time then needed to ensure a prompt delivery in time for the event. 

Please note:  Holidays (National) such as Christmas, Thanksgiving, July 4th do not count within the delivery time.

 Your production begins the following day after your photos and payment has been received.  If you place your order Monday - the delivery time is XX days from Tuesday (excluding any Holidays).  If the expected delivery date falls on a weekend day, your item will be received the following Monday.
 
Please note that effective June 2008, our shipping fees have been raised to cover the additional costs our shipping carriers imposed on us due to the rise of oil prices.. All items are shipped from our factory which is located in China. 
  • Delivery time (approx 6-8 week receipt time)  Our standard option used for those who want the doll and have plenty of time to receive them.  This option offers full proofs and FedEx delivery to your location.  Each proof throughout each stage (Cartoon (if applicable), Head & Hair, Color and Body (if applicable).  You will see your doll created in the likeness of the photo you provided.  you can assist our artists in making minor adjustments to perfect the look of your doll.  Once all approvals are received, we will gently pack your item and send it out Via FedEx.  All items must be signed for and we can not delivery to PO Boxes or APOS.. All dolls ship from our Overseas factory located in China.
  • Delivery (approx 4-6 week receipt time)  Like our standard option all the proofs will be received.  This option places your item into production with an actual artist sooner which allows a faster turn-around time for your receipt.  All items must be signed for and we can not delivery to PO Boxes or APOS.. All dolls ship from our Overseas factory located in China.
  • Delivery time (approx 3-4 and 2-3 weeks) Like standard and express, all options apply - again this option allows your production before the previous two giving a faster turnaround time.  All items must be signed for and we can not delivery to PO Boxes or APOS.. All dolls ship from our Overseas factory located in China. 
  • Delivery time (approx 1-2 weeks and 1 week orders)Our fastest order options for the person who just cannot wait.  These option is very fast.  We will provide no proofs for this option.  Keep in mind - we are very good at sculpting our dolls to look like the photos we are given.  The quality of the photo assists us in making the sculpt.  The success of our dolls is that we allow the proofs to be received, amended and or changed based on your feedback.  When utilizing this option, we need to waive the proofs making the dolls resemble how we think they should, not with your feedback.  Our satisfaction rate on this option is 50-75%.  This is due to the ability for you to tell us crucial feedback in the creation.  All items must be signed for and we can not delivery to PO Boxes or APOS.. All dolls ship from our Overseas factory located in China.
  • Holiday Time Lines During the year we offer special time lines that state Holiday delivery.  While we strive to allow for proofs during these special times, to meet time lines, sometimes we can not.  As with all our doll, we srtive to meet your needs but keep in mind - our dolls are handcrafted and sculpted from a talented team.  Sometimes our clients do not feel they resemble the person from the photo, while many do.  We urge you not to order if you feel we will not be able to satisfy you.  All sales are final.All items must be signed for and we can not delivery to PO Boxes or APOS.. All dolls ship from our Overseas factory located in China.
 
 
The time frame to begin production requires receipt of the photographs for the project.  Proofs also must be acknowledged and approved.  Any delays will result in a delay in delivery (even if a faster delivery option is selected).  No refunds will be offered if delays occur.   Our work weeks are Monday - Friday excluding Saturday and Sunday as well as all National and Federal Holidays. 
 
Ex.  If an order is received on Thursday Thanksgiving day and requires a 2 week delivery - the actual date our production will begin is on the following Monday.  Take this into account when choosing your time frame as it will be delivered 2 weeks from Monday not the day of your order.
 
HD Design center, LLC will automatically send you an email during each step of the order.  We will select the appropriate shipping method to ensure delivery by the time frame selected.  We will provide a tracking number.   Our preferred shipping provider is FedEx.  Remember, you can only count actual business days to receive your order.  "Business days" do not include Saturday, Sunday or Holidays. All our dolls are created in our factory which is located in China.  During the Chinese New Year (1 week in February), our factory closes.  We ship daily and orders are received in most cases the following day.  Remember, the time line is 12 hours ahead of US times
   
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by HD Design Center or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
 
Note that most items come delivered in a single piece but from time to time dependant on the piece, some items come shipped in multiple pieces to avoid accidently breakage during shipping.  Basic binding glue can be utilized to secure them into place on arrival.  We recommend Crazy Glue which really works well.
 
Also note, some items such as bobbleheads with motorcycles and desks have an additional shipping fee added into them to cover the expense of the larger type pieces. 
 

NO SHIPPING TIME IS GUARANTEED

I understand that all shipping time lines are based on estimates only. As each piece is hand sculpted, we cannot guarantee when your doll is to be completed but in most cases we meet the time line selected.

We send photos to you during production for approval. Ensure emails are not in any spam folders. Delays of approvals or changes if requested to the proof can add additional time to any time line. 

We cannot guarantee when an order will arrive. If you do not agree, we urge you not to complete this order.

In the event a specific delivery date is missed - we are unable to refund or cancel your order.